Applications are invited from suitably qualified Ugandans to fill the positions of BPO/ITES LIAISON TRAINEES (2) in the National Information Technology Authority, Uganda (NITA-U) under the E-Government Directorate.
JOB TITLE: BPO/ITES LIAISON TRAINEES (2)
REPORTS TO: PROGRAMME OFFICER (BPO)
DIRECTORATE: E-GOVERNMENT SERVICES
DEPARTMENT: INFORMATION TECHNOLOGY ENABLED SERVICES (ITES)
DURATION: 6MONTHS
Purpose of the Job:
To liaise between the BPO Operators and NITA-U and Provide first line IT and administrative Support for the BPO Centre
Key Results Area/Accountabilities
- To gain as much knowledge of the organisation as possible and receive relevant training in providing first line support for a BPO Centre.
- To receive the relevant training in performing duties within the Information Technology Enabled Services (ITES) department which include but not limited to the following:
- Redirect or escalate support requests to the appropriate member of the NITA BPO Team
- Oversee the execution of support and maintenance services as per the agreed Service level Agreement
- Pro-actively provide information/reports to the operators and NITA on the progress of outstanding support calls
- Provide technical support to telephone and email requests from users for all PC hardware, software and associated peripherals.
- Deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
- Ensure the existing PCs and peripherals are maintained to standards determined by the IT Team, by performing upgrades, new installations and carrying out routine procedures on behalf of NITA-U
- Liaise with the BPO programme team at NITA-U head office to ensure continuity of service at the BPO Centre
- Liaise with any service providers contracted by NITA-U to provide services to the Center and the operators
- Provide administrative support in the management and day to day operations of the center
- Develop and maintain active and progressive working relationships with the BPO Operators.
- Undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.
- Set out and achieve performance goals with senior management in the directorate.
- To observe experienced staff and gain knowledge on procedures, methods and standards required for performing departmental duties.
Qualifications
- University degree in computer science, Information Technology or any other related field
- At least one year of relevant working experience is desirable I. T Institution.
Skills/Competencies
- Analytical and problem –solving skills.
- Excellent interpersonal skills
- Be able to work under pressure;
- Have willingness to learn and be highly adaptable to change.
- Ability to compile reports
APPLICATION PROCESS
Interested individuals who fully meet the required job specifications and with the right personal attributes are invited and encouraged to submit an application form (which can be downloaded from the nita-u website), a cover letter, a detailed curriculum vitae specifying day time telephone contact, postal and email addresses of both the applicant and three referees and copies of certificates and testimonials to the address below,. The deadline for applications is 30th March 2012 at 5 pm to:
The Executive Director,
National Information Technology Authority-Uganda
Palm Courts, Plot 7A, Rotary Avenue (former lugogo bypass)
National Information Technology Authority-Uganda
Palm Courts, Plot 7A, Rotary Avenue
Tel: 0417 801 038
FEEDBACK
Only successful candidates will be contacted and therefore applicants who will not have heard from us within 8 weeks of the closing date should consider their application unsuccessful. Furthermore, candidates are strongly advised that any form of solicitation, influence peddling and or any other “backdoor” attempt, of whatsoever nature, to influence the selection process in ones favour, will automatically lead to disqualification without any recourse.
