What is Call Centre?
A Call Centre serves external customers who need to make purchases, obtained information or assistance on product use, status request, and billing issues. The Call Centre was born as a sales function, a major distinction between a Call Centre and a Help Desk. Unlike the Help Desk, the Call Centre has always had a 'business-focus, playing an integral role in customer satisfaction, retention and loyalty, as well as profitability for the organization
Government model call centre
The BPO facility will initially cater for a 90 seat Call Centre, employing about 300 people at commissioning. Space will also be availed to other BPO operators, where possible, to provide other BPO services (other than Call Centre services) so as to employ more people.
The incentives to be provided by Government in the centre include rental space, turnkey call centre solution (including furnishing), Internet bandwidth, and clean power and backup power at subsidized costs.
