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BPO Objectives

The main objectives of the project are to:

  1. To set up an infrastructural network that can support the BPO Industry in Uganda;
  2. To market Uganda as a preferred BPO destination within the region;
  3. To establish partnerships with the private sector to enable the sustainability of the industry once it is set up;
  4. To develop a critical mass in terms of Human Resource to sustain the industry.
  5. To set up a policy framework for the BPO industry in Uganda.

Expected outcomes

The expected outcomes of the project are:

  1. Creation of employment;
  2. Increase in government revenue;
  3. Increased investment in infrastructure and skills development;
  4. Increased economic development;
  5. Poverty reduction

As part of the continuing effort to fulfill its pledge of developing the BPO industry in Uganda, the NRM Government has provided funding during FY 2010/11 towards the following:

  • BPO Skills Development
  • Setting up a model BPO Centre in Kampala
  • Developing BPO Governance Frameworks, including the review and update of the BPO Strategy and Model for Uganda, and the development of BPO Standards and Accreditation Guidelines
  • Branding and Marketing of the BPO Industry
  • Sensitization and Awareness on BPO

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