e-Government Services Feature

Monday, December 19, 2016


Most Ugandans use smart phones, tablets and PCs to access applications to pay bills, read local newspapers online, engage with family or friends and collaborate with colleagues or classmates and get information over the Internet.


Most of them are connected most of the time that few could easily adjust to doing without mobile access. Just like it is for citizens and business today, Government has also embraced Information, Communication and Technology (ICT) not only to make its governance and accountability work easy, but also improve service delivery for its people.


Through the ICT Ministry, together with the National Information and Technology Authority (NITA), Government has laid down strategies to implement the e-Government to among others improve the efficiency of service delivery.


Effective e-Government can provide a wide variety of benefits including more efficiency and savings for governments and businesses, increased transparency, and greater participation of citizens in political life.


NITA-U defines e-government as the use of ICTs to deliver public services in a convenient, efficient customer-oriented and cost-effective way.


NITA-U Executive Director James Saaka says “ICT systems are now at the heart of government processes, but efforts are still needed to ensure they continue to improve the delivery of government services”.



Mr. Saaka adds that if implemented well, e-Government enables citizens, enterprises and organisations to carry out their business with government more easily, more quickly and at lower cost.


He explains that ICT infrastructure, Legal and regulatory environment has been created to support e-government, so it is imperative that the public sector embraces e-government in order to achieve maximum impact to citizens.


The potential benefits from e-government initiatives are well visible from achievements so far made, for instance E-visa E-visa is one of e-government initiatives that has started seeing benefits. E-visa is intended to make accessibility for foreigners much easier to boost investment and tourism.


The portal allows a foreigner to apply, renewal or be issued with a Visa, residence permits application, track progress of application for a service and report delays in delivery of service.


Since the launch of e-visa, the number of deportations in the country has reduced, before foreigners would fly in the country only to be turned down at the airport. Application of a visa is done in the comfort of your home hence the number of visas issued has increased and contributing to increased revenues.


This initiative has improved accountability in terms of service delivery and enhanced security in the country. However, Saaka says Government needs to adopt a lot more aspects of the e-Government to match world standards.


He points out that all government services should be online to among others limit human contact, improve foreigner confidence and Government transparency and accountability.


E-Government Portal Uganda government has an official portal which is www.gou.go.ug. The portal is one of the milestones in E-government’s master plan purposed to transform e-services for citizens.


This portal provides all e-Services offered in government and local government bodies under one umbrella. The portal also facilitates to boost communication between the citizens and the government representatives and e-Participation through forums, blogs, surveys, polls and social media.


The Portal is the parent portal for the sub-portals provided in Ministries, Departments Agencies offering information and e-services in government. In one click of a button, one can view the whole of government in one central place.


In there you will find information about all government institutions, tourism in Uganda, how to invest in Uganda, how to contact any government institution, services provided by various government institution and many more.


The aim of the portal is to provide more information and better online services to Ugandans in one umbrella. It is also to involve citizens in the government's policies, laws, and public interest initiatives with the ultimate goal of achieving transparency