H.E President of the Republic Of Uganda Inaugurates the BPO Centre

Thursday, June 18, 2015

H.E the President of Uganda inaugurated the Business Process Outsourcing Centre today the 18th June 2015. The ceremony was held at Statistics House Kampala, where the BPO Centre is hosted, and was attended several dignitaries from different Ministries Departments and Agencies.


Business Process Outsourcing was identified by the Government of Uganda as one of the key strategies for employment creation among youth. The National Information Technology Authority (NITA-U) was assigned the responsibility to implement it on behalf of government under the overall supervision of the Ministry of Information and Communication Technology (MoICT).


The Government of Uganda expressed its commitment by enabling NITA-U to access a supplementary allocation to the tune of UGX 5.2Bn towards promotion of the BPO industry in Uganda. When NITA-U received this facility, the first priority was to develop the BPO Strategy and Model for Uganda to guide priority areas for investment in the BPO sector. The BPO/ITES Strategy and Model for Uganda was reviewed and updated; Incentives Guidelines for supporting the BPO/ITES industry were developed; together with the BPO Standards, Regulations and Accreditation Guidelines.


Through a turnkey solution, NITA-U was able to set up a multipurpose centre on 3rd and 4th floor of Statistics House. The center has a capacity of directly employing a total of 720 people if fully utilized in three shifts per day. An operational model whereby private companies run the centre for a period of 3 years during which period they are responsible for bringing in business and employing agreed number youth while government initially support them with amenities such as office space, internet bandwidth, power and water for a limited agreed period was agreed upon.  The centre has been operational since 2012 and is currently being run by three private sector companies namely; Dial a Service, Techno Brain and Cameo Techedge.

The Center currently employs a total of 340 youths and for the past three years about 1000 youth have been nurtured by the Centre. Indirect jobs in food supplies, security, transport and cleaning services, as confirmed by research have also been created by the centre.