What you need to know about the FREE WIFI Service # MYUG

Yes. We will share our plans as we roll out the service.

The initial Phase will cover mainly Kampala CBD and parts of Entebbe including; Bugolobi Flats, Middle East, Village Mall, MUBS, UMA, Lugogo Cricket Oval, Kololo Airstrip, Kisementi, Bombo Road, Buganda Road, Kampala Road, Ben Kiwanuka Street, Johnstone Street, Luwum Street and Kololo Airstrip.

More information is available on all NITA-U social media platforms.

NITA-U is making use of the idle Internet Bandwidth in Government offices during these hours and making it available free of charge to the public in surrounding areas.

We are rolling out the service based on our current footprint of the national backbone. More areas will be connected within the next Financial Year

The provision of services is the primary responsibility of Government complimented by the private sector for various reasons. If you take the health sector as an example, you cannot say Mulago is competing with IHK, rather that they complement each other.

As NITA-U, we implemented industry standard security controls and measures in order to provide a safe and secure service

We shall be achieving maximum speeds up to 2mbps. Free Wi-Fi is a best-effort service intended to give basic access to the internet.

We intend to offer reliable service of up to 99.7% availability

The NBI is reliable and has redundancy therefore will meet Wi-Fi needs 100%

We are extending the National Backbone Infrastructure to cover the entire country. Priority is being placed on Universities, Schools, Hospitals and Local Governments

Users may get help from myug@nita.go.ug and additional information can be found on the NITA-U social media platforms.

Registration is necessary for identification and authentication of all users before they can access the service. Collection of user information will also aid with trends analysis, provision of additional services and special offers, registration for use, authorizations and alike.

Please refer to the terms and conditions in the login page

In order to enhance user experience on the Wi-Fi, various timeouts have been put in place.

a.    Redundant sessions will be time out after 30 minutes
b.    Idle time is 5 minutes
c.    Cookie time 1 day [after user sign in, the session is stored in the system for a day from the time of login in]

Users will be able to freely access the Internet however; access to the content/websites below will be blocked;
a.    Pornographic websites
b.    Terrorist/Violence inciting websites
c.    Bit Torrents sites

This service is for the public of Uganda and for the betterment of lives. Selection of the sites was determined by the various drivers below;
a.    Shopping Mall and Markets
b.    National Monuments
c.    Educational/ Tertiary Institutions
d.    Medical Facilities
e.    Tourist Attractions
f.    Religious Centres
g.    Sports Centres
h.    National Art & Cultural Centres
i.    Gender Targeted Institutions
j.    Locations with high foot traffic between 6:00 am and 6:00 pm and over weekends