Directorate of E-Government Services

The National Information Technology Authority-Uganda (NITA-U) has been mandated by the NITA-U Act 2009 to promote and provide technical guidance for the establishment of e-Government, e-Commerce and other e-Transactions in Uganda.


E-Government (short for electronic government, also known as digital government, online government, or connected government) is the comprehensive implementation of information and communication technology (ICT) in government Ministries, Departments, Agencies (MDAs) and Local Governments.





“Integrating Uganda to provide quality services to citizens, and to improve the national competitiveness through administration innovation, and to reform unnecessary processes based on interconnected government and safe society”




An Integrated Smart One-Government’ by providing quality services with accessibility,enhancing competitiveness by integration,information sharing through interoperability and boosting efficiency by expandability.

The NITA-U Act defines e-Government as the use of information and communication technologies to deliver public services in a convenient, efficient customer-oriented and cost-effective way. The primary delivery models of e-Government can be divided into Government-to-Citizen or Government-to-Consumer (G2C) or Government-for-Citizen (G4C); Government-to-Business (G2B); Government-to-Government (G2G); and Government-to-Employees (G2E).



The generic benefits for implementing of e-Government are to:

i.    Improve services and convenience to citizens;
ii.   Improve the productivity (and efficiency) of government agencies;
iii.  Create a more accountable government;
iv.  Increase transparency and fight corruption;
v.   Empower public access to information/records in possession of the state or public body, so as to effectively scrutinize and participate in government decisions that affect them;
vi.  Improve the quality of life for disadvantaged communities, promote gender equality and minimize the national digital divide;
vii.  Strengthen good governance;
viii. Broaden public participation and promote democracy;
ix.  Strengthen the legal system and law enforcement;
x.   Facilitate commerce and services for businesses online; and
xi.  Make private sector more competitive by reducing the cost of transacting with the Government e.g. in tax collection and e-procurement.




•    Portfolio Management/Services Delivery.
•    Application Solutions .
•    Business Process Outsourcing/IT Enabled Services (BPO/ITES).




i.   Promote and provide technical guidance for the establishment of e-Government, e-Commerce and other e-Transactions in Uganda.
ii.   Create National Data Bank with its inputs and Outputs.
iii.  Provide for information  management services through acting as a records management facility and an information repository.
iv.  Promote data and information sharing in Government.
v.   Promote awareness and develop capacity for e-Government applications and services.
vi.  Promote the development of interoperable e-Government applications.
vii.  Promote electronic content development.
viii.  Develop support services for e-Government.
ix.  Coordinate and promote the development of Business Process Outsourcing (BPO) /Information Technology Enabled Services (ITES) industry.