Invitation for Bids (IFB) - Supply, Configuration, Customization, Commissioning and Maintenance of the Government SMS Gateway

          Invitation for Bids (IFB)               




                Credit Number: 5635-UG


This Invitation for Bids (IFB) follows the General Procurement Notice (GPN) for this project that appeared in UNDB online on 3rd July , 2015

The Government of Uganda represented by the National Information Technology Authority Uganda (NITA-U) has received a credit from the International Development Association towards the cost of the Regional Communications Infrastructure Program Phase 5 - Uganda, and it intends to apply part of the proceeds of this credit to payments under the agreement(s) resulting from this IFB:     Supply, Configuration, Customization, Commissioning and Maintenance of the Government SMS Gateway.

NITA-U serves as the implementing agency for the project and now invites sealed bids from eligible Bidders for the Supply, Configuration, Customization, Commissioning and Maintenance of the Government SMS Gateway.                 

The scope of the SMS gateway will include a full unitary System in English language with easy-to-use user interface providing rich user experience to assist Government carry out the following notification, telephony and mobile services:

a) Bulk Short Message Service (SMS) and Voice broadcasts:

b) Open API for system integration to push/pull instant SMS notifications

c) Unstructured Supplementary Service Data (USSD)


The Bidder:

a) shall submit a detailed description of the functional and technical features as well as architecture of the referenced SMS gateway system and its complete functional scope, details of the relevant SMS gateway project references, Letters of Certification (from clients or certified auditors) and contact information (i.e. telephone and e-mail addresses) of client to support the claims of previous experience;

b) Shall have at least 3 years of working experience with public sector in ICT.

c) Must demonstrate average annual turnover of at least twice the bid price over the past three years, i.e. (2014-2016);

d) Must provide a certificate of engagement and proof of availability of all the proposed staff for the project signed by the staff (Bidders will be required to use the sample form 3.5.6 and 3.5.6a provided under Section VII Sample Forms in the bidding document).

e) In case of foreign bidders, shall demonstrate local presence in Uganda to provide timely post implementation support, assimilate well with the different local cultures during implementation, and offer continuity after implementation. Foreign bidders are encouraged to partner with a local company in this regard.

Bidding will be conducted using the International Competitive Bidding (ICB) procedures specified in the World Bank’s Guidelines: Procurement under IBRD Loans and IDA Credits, edition of January 2011 revised July 2014), and is open to all Bidders eligible as defined in these Guidelines that meet the following minimum qualification criteria:

A hard copy of the bidding document may be purchased by interested Bidders on submission of a written application to the address below and upon payment of a nonrefundable fee of UGX 180,000 or equivalent in any freely convertible currency. The method of payment will be to: the NITA-U Cashier or Electronic Funds Transfer (EFT) bank account number: 006550058000001, customer name: national information technology authority, Uganda (NITA-U), account title: NITA-U local revenue expenditure account, bank name: bank of Uganda swift code: ugbaugka. The document will be picked by the potential bidder from the address given below.

Interested eligible Bidders may obtain further information from National Information Technology Authority – Uganda and inspect the bidding documents at the address given below from 0800Hrs to 1600Hrs.  A pre-bid meeting which potential bidders may attend will be held on 13th February, 2018 at 11:00am.

Bids must be delivered to the address below at or before 10:30am on 2nd March, 2018. Bids need to be secured by a Bid Security. The amount of Bid Security required is USD 4,500. The Bid Security shall be valid for Twenty Eight (28) days beyond the bid validity period, i.e., 208 days after the bids submission deadline. Late bids will be rejected. Bids will be opened in the presence of Bidders’ representatives who choose to attend at the address below at 10:35am on 2nd March, 2018

The attention of prospective Bidders is drawn to (i) the fact that they will be required to certify in their bids that all software is either covered by a valid license or was produced by the Bidder and (ii) that violations are considered fraud, which can result in ineligibility to be awarded World Bank-financed contracts.

National Information Technology Authority of Uganda

Plot7A, Rotary Avenue

Palm Courts 

P. O. Box 33151

Kampala, Uganda

Tel: +256(417) 801038,

Email Address: